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View Full Version : nokia 7650 big big issue (crash during *#7370# reset)


ouzbed5
10-02-2003, 03:50 PM
hello,
because of a bad received mail yesterday, i had to make a hard reset of my 7650 with the *#7370# code. but the phone crashed before it finished to restart...! :(

now when my phone starts, i get a message : phone start-up failed. contact the retailer.

my question is : is there a way to get the phone work or i'm forced to give it back to my retailer to have a new one...? i've gone to a nokia center and they weren't able to repair the software (they said to me that they've flashed the software)...?

note : sorry for my poor english, i'm french...! :)
parot
10-02-2003, 04:15 PM
m8 next time if u want to use *#7370# be sure you have fully charge batt and when formatting is on the process dont touch anything on thekeypad..



just a tip....
ouzbed5
10-02-2003, 04:28 PM
so the phone is down...?
buchikin
10-02-2003, 05:09 PM
ur saying that u brought it to nokia and they cant fix it?? hmmm.... tsk tsk tsk....
Sakeb
10-02-2003, 07:24 PM
That's odd!!
They can't do nothing?!?!
They have to! They have to install again the firmware over the one you "half formatted".
I think!
copycat03
11-02-2003, 05:23 AM
It also happened to me! But it didn't stopped when reseting, it went to the end. After reseting i got that same error message. Then as i couldn't do anything, i took it to the service center and they just upgraded the software. No problems there. As they did it for me, they can do it for you! (I am from Portugal)
essojay
11-02-2003, 06:53 AM
Get someone to flash mcu and ppm into the phone using Griffin box and pronto!!!

I have fixed many with this problem.
ouzbed5
11-02-2003, 08:10 AM
yeah... maybe in france they are not able to do this...! nevermind i send it back to my retailer and he will give me a new one soon...
ouzbed5
11-02-2003, 08:13 AM
but i find it strange that they weren't able to re flash the phone... maybe they haven't the right tools...
terry
11-02-2003, 08:58 AM
Originally posted by ouzbed5
hello,
because of a bad received mail yesterday, i had to make a hard reset of my 7650 with the *#7370# code. but the phone crashed before it finished to restart...! :(

now when my phone starts, i get a message : phone start-up failed. contact the retailer.

my question is : is there a way to get the phone work or i'm forced to give it back to my retailer to have a new one...? i've gone to a nokia center and they weren't able to repair the software (they said to me that they've flashed the software)...?

note : sorry for my poor english, i'm french...! :)

nokia authorized service center suppose replace a new system module for u if they are unble to repair it.

send an email 2 nokia, tell them everything, i think they will help.
malaysia nokia careline is 1300 88 1600, dun know it works in ur country or not
buchikin
11-02-2003, 09:41 AM
thats crazy... are u sure thats a nokia store u stepped into? otherwise bring it to greenhills in the Philippines... hehe!
ouzbed5
11-02-2003, 10:25 AM
:D :-D i'll try to call nokia directly otherwise i'll send my phone back to my retailer. :p
ouzbed5
12-02-2003, 02:46 PM
so i brought my phone to another NSC and they weren't able to repair...

they send today the 7650 to nokia in order change something in it... strange.
Steef78
25-03-2003, 08:27 PM
I work in a store that has an official Nokia repair center. I donot repair the phones but my collegues told me that I'm lucky that everythin went o.k.

According to Nokia, the code provided on this site is very crash sensitive, and not supported by Nokia. Nokia declared that they never published the code themselves because of that reason.

For every kind of waranty service, the service center gets payed by nokia each time a waranty problem has been solved, except for these kind of problems, so be aware that using this code is @ your own risk.
slack
25-03-2003, 08:35 PM
les crash pdt les resets ça arrive ke au 7650... g jms vu un rickain avec un phone niqué a coz du reset, c space kd même, plein d'français s'plaigne d'avoir bousillé leur phone a coz de ça... c un orange le tien? (j've dire a l'origine)
Widy
26-03-2003, 06:31 AM
It happen to me also... I've turn of my phone... then It's back to normal again... maybe cause my phone really strong.. :D :D cause I've format my phone many many times... but thats fine till now...
dj^^
26-03-2003, 10:33 AM
Originally posted by ouzbed5
hello,
because of a bad received mail yesterday, i had to make a hard reset of my 7650 with the *#7370# code. but the phone crashed before it finished to restart...! :(

now when my phone starts, i get a message : phone start-up failed. contact the retailer.

my question is : is there a way to get the phone work or i'm forced to give it back to my retailer to have a new one...? i've gone to a nokia center and they weren't able to repair the software (they said to me that they've flashed the software)...?

note : sorry for my poor english, i'm french...! :)

well sorry to hear that dude...but infact i think nokia should do a software upgrade on ur hp which erase everything...i have this service in my country..if they can't then u may carry on to complain them...
Barabba
26-03-2003, 02:33 PM
Is a some combination of keys to start the phone anyway? (when it screens "Contact your reseller")
A combination to re-format the c:/ and recalculate it to start in default mode?
In the latest version maybe?
Sakeb
26-03-2003, 05:05 PM
You can turn on the fone pressing abc or the joy, but to reboot it afteer "contact SC" some people tried about 50 times 'till it turned on. When it does, full format it and certify you have enough battery or charger connected


And about the option "format fone" in SystemTools, is it safe or it's just like *#7370#?