gx2o unlock problems

hi guys, i have a gx20 but cant use it, i need to unlock it so i ordered a 232 cable from the usual web site i get my cables from and when it arrived the postie folded the cd in two and shoved it through the door so now i have a cable and a cd in two halves :sad: . i downloaded the gx20 unlocker and when i connect my cable and turn on my phone i select gx20 liberier and then connect, the bar begins to move across then i get error, basically i cant unlock it now, am i doing something wrong??i wrote to the site asking for help but after 3 days i still have no reply. any help would be great, thanks in advance