nokia N95

hi there

i have 2 problems with my N95

first when i go to the setting menu after 4 seconds it comes out of the setting menu and into the main menu ? i have factory reset the phone using the *#7780# way twice till the tame thing happends so i went to do an update via the pc here comes my 2nd problem

im running verson 10.0.0.018 and want to update to Version 12.0.0.013 but when it scans for the phone it says "there is no update to be done " or something like that please help because the phone isnt mine and i have to give it back 2 orange tomorrow morning:mad: